We know that you have many choices in where to receive healthcare services in greater Atlanta. It is our goal to provide you with very good care. If you receive a patient satisfaction survey after your visit with us, please take a moment to complete and return it. All patient feedback is valued and utilized for continual improvement, as well as to reward and recognize staff for providing very good care. You may also contact Susan Harris, Vice President & Administrator/Director of Patient Care Services, with any comments or concerns, at 404.501.5333 or via email at Susan.Harris@dekalbmedical.org.
If you are a patient at DeKalb Medical and have a concern about patient care and safety that has not been addressed, you may contact the hospital's office of Patient Relations and Compliance at 404.501.5810. If your concerns are not resolved to your satisfaction, you are encouraged to contact the Joint Commission on the Accreditation of Healthcare Organizations, Office of Quality Monitoring, by calling 1.800.994.6610 or e-mailing complaint@JCAHO.org.
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